Workplace Communications: The Basicsis the first text specifically intended for applied writing courses in community college and other settings where many students are academically under-prepared and therefore intimidated by lengthy, theory-intensive tests. This text focuses instead on the basics of workplace writing by emphasizing practical applications. Written in a simple, conversational style, Workplace Communications is designed to be both accessible and useful, incorporating numerous examples, illustrations, and exercises. The new edition includes greatly increased coverage of technology in all areas of work-related communication including the job search, correspondence, oral communication, and research.
1. The Keys to Successful Communication: Purpose, Audience, and Tone.
Purpose.
Audience.
Tone.
Exercises.
2. Correspondence: Memos and Letters.
Memos.
Format.
E-mail.
Checklist: Evaluating a Memo.
Exercises.
Letters.
Formats.
Checklist: Evaluating a Letter.
Exercises.
3. Effective Visuals: Tables, Graphs, Charts, and Illustrations.
Principles of Effective Visuals.
Tables.
Graphs.
Line Graphs.
Bar Graphs.
Charts.
Flowcharts.
Organizational Charts .
Circle Charts.
Illustrations.
Photographs.
Drawings.
Checklist: Evaluating a Visual.
Exercises.
4. Short Reports: Page Design, Formats, and Types.
Page Design.
Report Formats: Memo, Letter, and Booklet.
Types of Reports.
Incident Report.
Progress Report.
Recommendation Report.
Travel Report.
Checklist: Evaluating a Memo Report.
Checklist: Evaluating a Letter Report.
Checklist: Evaluating a Booklet Report.
Exercises.
5. Summaries.
Types of Summaries: Descriptive, Informative and Evaluative.
Summarizing Print Sources.
Summarizing Nonprint Sources.
Checklist: Evaluating a Summary.
Exercises.
6. Mechanism and Process/Procedure Descriptions.
Mechanism Description .
Checklist: Evaluating a Mechanism Description.
Exercises.
Process/Procedure Description.
Checklist: Evaluating a Process/Procedure Description .
Exercises.
7. Instructions.
Instructions.
Checklist: Evaluating Instructions.
Exercises.
8. Job Aplication Process: Letter, Resume, Interview, and Follow-Up.
Application Letter.
Resume.
Traditional Resume.
Scannable Resume.
Interview.
Follow-Up.
Checklist: Evaluating an Applicatuion Letter, Resume, and Follow-Up.
Exercises.
9. Oral Presentations: Preparation and Delivery.
Preparation.
Preliminaries.
Rehearsal.
Delivery.
Introductions and Conclusions.
Vocal Factors.
Physical Factors.
Eye Contact.
Audiovisuals.
Enthusiasm.
Checklist: Evaluating a Public Speaker.
Exercises.
10. Long Reports: Format, Collaboration, and Documentation.
Format.
Transmittal Document.
Title Page.
Abstract.
Table of Contents.
List of Illustrations.
Glossary.
Text.
Visuals.
Pagination.
Collaboration.
Documentation.
Bibliography.
Parenthetical Citations.
Checklist: Evaluating a Long Report.
Exercises.
Appendix A: Ten Strategies to Improve Your Style.
Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar.
Index.
